FAQ

That is a good question, there are a number of types of Airport shuttle services, ours is a multi-ride service. This means that we take multiple bookings from the Hills District of Sydney into the Airport, Cruise Terminals and Central Station. We collect you from your nominated address and drop you off to the terminal you require. We can also pick you up from the terminal you require and drop you off at your nominated address. We will allocate your pick up time based on your flight departure time, type of flight (International or Domestic), the check in time required and our knowledge of travel time required to get you to the Airport in time to check in.

Bookings are essential and we recommend you book as early as you possibly can prior to your date of travel. We can accept bookings up to three (3) months in advance of the current month we are in. We cannot guarantee the availability of seats at any time until your booking is confirmed. If you are traveling in school or public holiday periods, book as early as possible to avoid disappointment as seats do fill very quickly during these times.

Yes, we can provide baby seats for children aged up to 2 years. You must advise us at the time of your booking if you require a baby seat so we can ensure they are available at the time you are traveling. A small additional fee is charged for the provision of baby seats.

We are a genuine Door to Door shuttle bus service. We will pick you up from your home, business or hotel and drop you off at the door to the terminal for whichever airline your are flying with, Airport Hotels, Central Railway Station, Overseas Cruise Ship Terminals and Interstate Coach Terminals.

Hills Airport Shuttle operates airport transfers seven (7) days a week, 365 days a year. Our first bus for the day starts picking up in the suburbs as early as 3:30 am, and our last bus for the day can accommodate flights arriving at the Airport as late as 9:00pm (21:00hrs).

For all Domestic flights the airlines require you to be checked-in at least 30 minutes prior to your scheduled flight departure time.We normally book passengers in to arrive at the domestic terminals approximately 45 minutes to 1 hour prior to flight departure time. For International flights the airlines will require you to be at check-in anywhere between 90 minutes to 3 hours prior to your scheduled flight departure time depending on the airline and the destination of your flight. The standard time to arrive at check-in is 2 hours prior to your flight departure time. If your are unsure about what time you should arrive at the airport we recommend you contact your airline direct to ask them what time they require you to be at check-in.

You can take as much luggage as you like BUT additional charges will apply to anything over our Standard Baggage allowance. Our Standard Baggage allowance is classified as follows. Each passenger having not more than one (1) large checked-in bag, and one (1) carry-on bag only. Anything additional to these items is classified as Excess Baggage. The most common excess baggage items include; golf clubs, surfboards, snow skis, bicycles and large numbers of suitcases. When making a booking please ensure you inform our staff if you are taking any of these items as an allowance for extra luggage space will be required.

No, we do not meet all flight arriving into Sydney Airport. Our first bus for the day can collect passengers arriving as early as 6.00am (06:00hrs) and our last bus for the day can collect passengers arriving as late as 9.00pm (21:00hrs).

If your return flight into Sydney Airport is delayed or canceled, at your first available convenience, phone us so that we may inform you of the next available bus departing the airport. Refer to our "services" page for more details.

Yes, we can service suburbs that are not listed on our website although this will only occur in special circumstances. For example, if a large group is traveling from a number of different addresses, we will consider providing pickups in the other suburbs we don't currently service.

We accept Cash as well as Visa, MasterCard and American Express. Please note that a surcharge applies to all credit card transactions. Due to current privacy and security policies we are unable to accept payment via cheque, or money order.

Our drivers can offer assistance with carrying your luggage to and from your front door to our bus, all you need to do is ask. Due to Sydney Airport Security Regulations we cannot assist you with your luggage into the terminals at Sydney Airport as the driver must remain with the bus at all times. Luggage trolleys are available at both Domestic and International terminals. We do not carry all your luggage for you as we are not a 'Porter Service'. Due to current Occupational Health and Safety regulations and Workcover Insurance regulations we CANNOT carry your luggage up or down flights of stairs and/or landings to and from unit blocks, residential and commercial dwellings. Special exemptions can be made for individuals who are either elderly or in some way incapacitated or disabled where it is difficult for them to carry their luggage for a certain distance. Prior arrangement and agreement with us must be made for these special exemptions.

For passengers arriving on International flights, our meeting point is at McDonalds inside the International Arrivals Hall. For passengers arriving on Domestic flights into the T2 Terminal (ie: Jetstar, Virgin, REX, Horizon, Aeropelican and some QANTAS flights) our meeting point is at Baggage Carousel 3 opposite Santo's coffee shop. For passengers arriving on Domestic flights into the T3 Terminal (QANTAS flights from QF400-QF1599) our meeting point is at Baggage Carousel 1 opposite Gloria Jeans coffee shop.

We will try to accommodate any request to change your pick up time or request for a specific pick up time. At times, due to other bookings or if the requested pick up time does not allow enough time to get you to the Airport within your check in window, we will be unable to change the pick up time.

To avoid misunderstandings and inconveniences, we strongly recommend you book your transfers a minimum of one week in advance. In case of last minute bookings & emergencies, give us a call on 1300 139 271 and we will try our best to arrange an available bus.

Hills Airport Shuttle has a policy of no smoking and no drinking in any of our vehicles. Hills Airport Shuttle reserves the right to refuse to carry and/or eject any person who is thought to be under the influence of drugs or alcohol and/or whose behavior is considered to be abusive, offensive or could pose a threat to the driver, the vehicle or the other passengers.

If you encounter any problems, please call us on 1300 139 271 and we will assist you in any way we can. If you have a complaint or compliment, you must submit these in writing to the company via email to: bookings@hillshuttle.com.au – verbal complaints will not be acted upon.

FARES:

All fares are for ONE WAY TRANSFER only and are inclusive of GST. All fares are charged at a flat rate – one passenger, one seat. Additional charges do apply for transporting golf clubs, surfboards, bicycles, and excessive amounts of baggage. When making a booking, please ensure you inform our staff if you are taking any of these items as an allowance for extra luggage space will be required. All pick-ups from the airport are required to be pre-paid before we collect passengers. If you are booking a transfer from the airport only, payment can be made via a credit card over the phone, fax or email. Refunds will only occur in the instance where your scheduled flight arrival time into Sydney Airport is delayed to a time that does not suitably connect with our scheduled bus departure times. We require minimum 24 hours for cancellations. Our buses run to a timetable and our drivers, by law, must adhere to government regulated driving hours. If your delayed flight arrives at a time that doesn't suitably connect with our scheduled bus departure times, we are under no obligation to provide you with a pickup at a time that is scheduled outside our scheduled operating hours

ONLINE BOOKINGS:

By using our online booking system you are not making a confirmed booking. However we will immediately send you an email informing you that your booking has been recorded in our system, with details regarding your flight, the estimated cost and your booking number. Within the next business day your booking will be processed and you will recieve an additional email or a phone call to confirm the booking and to advise you of your pickup time

CANCELLATIONS:

If you wish to cancel your booking we must receive a minimum 24 hours notice prior to your pickup time, otherwise the full fare must be paid and no refunds will be given.

REFUNDS:

Refunds will be made if your flight arrival into Sydney Airport is delayed to a time that does not suitably connect with our scheduled bus departure times. Hills Airport Shuttle is not liable for and accepts no responsibility for delayed or cancelled flights and delays due to traffic and traffic accidents.

GENERAL TERMS OF HIRE:

1. All pre-paid fares are non-refundable. Fares are fully transferable but will not be refunded in any circumstances. In the event of Hills Airport Shuttle not able to do the pickup then it will be a decision of the management to refund any or part of the fares paid and/or offer a free shuttle service equal or equivalent to the value of the fare. In this instance Hills Airport Shuttle offers an open ticket for a period of up to 12 months.

2. Hills Airport Shuttle does not accept any tentative bookings unless they are paid in full.

3. It is the sole responsibility of the passenger to be at the correct pick up/departure point.

4. It is the sole responsibility of the passenger to allow enough time for recommended airline check in.

5. All personal items are the sole responsibility of the passenger and are carried on board the bus at their own risk.

6. We are not a common carrier and reserve the right to change, replace or cancel any service at any time whatsoever.

7. All schedules and services may vary subject to operating conditions and passengers should ensure airport arrival times are suitable for their flights.

8. All schedules and services are subject to change without notice and the carrier assumes no responsibility for making connections.

9. Hills Airport Shuttle accepts no responsibility for loss and/or damage to baggage or contents thereof whatsoever, whether such loss or damage may be due to alleged negligence or misconduct on the part of the carrier, its agents or servants or otherwise whosoever.

10. Hills Airport Shuttle will not be held responsible for any loss incurred due to Sydney traffic conditions or from any other form of vehicle breakdown whatsoever.

11. Hills Airport Shuttle will not be held responsible for any cost incurred whatsoever caused by any action outside its control, including cost incurred due to late flights, Sydney traffic, other industrial, civil or public actions.

12. Should Hills Airport Shuttle meet its obligations in running services, paid or unpaid ticketed passengers who are unable to meet a scheduled service caused by influences outside the carriers control shall be deemed to be completed by the carrier, and as such, no refund reimbursement whatsoever will be applicable.

13. Hills Airport Shuttle Pty Ltd is owned and operated by A. Hamwi trading as Hills Airport Shuttle ABN 43 127 889 703

You can change/edit your booking online or through our office staff upto 48 hours prior to your booking date. We are unable to change your booking within 48 hours of your booking date.